Data not received as widely advertised

<p> </p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #1***7d; font-family: 'Calibri',sans-serif; font-size: 11pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-fareast-language: EN-US;">I signed a 24 month contract for the Samsung S7 deal s****ing April 2016. I chose the Flexi200 deal, which includes 2gigabytes of data per month for 3 months. This is all over their advertising booklets and I was also informed that this is in fact part of my deal by the sales consultant, Jemaine. I received the data for April, however still haven't received it for May - it is now the 11th. I am entitled to receive 2 gigs for May and again 2 gigs for June.</span></p> <p> </p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #1***7d; font-family: 'Calibri',sans-serif; font-size: 11pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-fareast-language: EN-US;">Called 111:</span></p> <p> </p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #1***7d; font-family: 'Calibri',sans-serif; font-size: 11pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-fareast-language: EN-US;">For the past 10 days, this has been "Investigated by their back office" and they won't give me the back office's details to follow up. On their system, I have been loaded to not be entitled to the 2 gigs of data per month for 3 months, even though I received the 2 gigs in April. They told me I need to contact the branch where I opened the contract.</span></p> <p> </p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #1***7d; font-family: 'Calibri',sans-serif; font-size: 11pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-fareast-language: EN-US;">Contacted the branch and sales consultant where I opened the contract:</span></p> <p> </p> <p style="margin: 0cm 0cm 0pt;"><span style="color: #1***7d; font-family: 'Calibri',sans-serif; font-size: 11pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-fareast-language: EN-US;">They said I need to submit the complaint with 111 and they submitted the complaint on my behalf…I have already submitted it so this is useless.</span></p> <p> </p>