Data not received as per Contract Agreement!

I agreed to a vodacom top up package over the phone R109 a month with R150 airtime and my gig 2 -24 months. I received my airtime and 2gigs for the first month. Thereafter I received my airtime only, no data. So I called in opened a case.Your query has been escalated to one of our Solution Experts. Your ref number is: 1- ********** ********** Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom [Service RequestOwner Group]. Then I received a message saying Thank you for your support. Your query with ref number 1- ********** ********** has been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom. There’s is still no data as per the contractual agreement.