Data not received

Good day,<br> Data Bundles: ***: MC Engelbrecht.Please look into the data bundle problem we are experiencing on the above mentioned number.In the beginning of March 2015 we were at Hicell Vodacom Delmas to increase the data bundle from 1 GB to 2 GB. We were informed that the change will only be done the end of March 2015. At the end of March 2015 we didn't receive the data bundle which resulted in that we had to purchase Prepaid data. We were told that the change will be done at the end of April.<br> In the meantime my wife tried to add the bundle on the *111# platform from her handset - the message she got was that she was already subscribed to the data bundle. So she couldn't load the 2 GB data bundle herself.<br> Yesterday I phoned 111 from her cellphone number and was told that due to technical problems that data bundle could not be loaded. The reference for this call is: S3-85N31-1CGRY. Attached also find statements of the account for the data that we paid for but didn't receive. Can this be sorted out as well please? I was phoned by someone from Vodacom and he told me to contact Altec Autopage, I dont know why because this is a Vodacom account and has nothing to do with Autopage