Data not loaded for my contract

I took out a new contract on my number to start 01 November 2020. I was offered a new contract as part of the retention plan as I planned to cancel my when I called in. Tnew contract was replacing the one I had before for 10gig data per month to one that would give me 10gig (@ 90% discount) of data and R125 months per month for R118 per month. On 31 October 2020 in the morning my contract which had 15gig was terminated leaving without data that day. The next day on 01 November my number was credited with 125 minutes but the data wasn’t loaded. I called in to find out what was happening and when I should expect the data. I was told my matter has been escalated and I should receive my data within 48 hours. To date, no data has been loaded. I have a contract I’m paying for and no data. Please tell me what exactly I’m paying for at the moment and if I’m expected to pay for half of the service.

This needs to be resolved as a matter of urgency. Please provide feedback in this regard.