Data not loaded / C3D

To whom it may concern<br> <br> I have had my Vodacom contract for 7 years and I have never experienced the lack of service and so call customer care that I have in the two weeks.<br> <br> Firstly my account has been migrated over onto a new system that nearly no one has been trained on and no one can access, secondly my promotional 1GB data bundle that I am supposed to be getting every month has not been loaded two months in a row now. When I phone into the \Customer Care line\" all they say is the data has been allocated. Okay if it has been allocated then why is it that I have no data???!!! To add insult to injury Vodacom told me that my account was in arrears and that is why my data wasn't loaded, when actual fact it wasn't. If my data was allocated then I want sufficient proof that it was used and how it was used!! Which Vodacom say they cannot provide. If this is how Vodacom is running their business and treating clients then I would rather take my business elsewhere. How do you migrate a person's account over to a system that no one has access to???!!!<br> <br> I would like a reply to this post from a person who actually knows what is going on and part of that response will be a solution."