NP
Natalie P
1 reviews | Active since Dec 2017
13 Feb 2023, 21:31
Data not loaded
Good evening..today I purchased 6 gigs of data from the vodacom app..the money was taken from my bank account but I habent received the data..I attempted to call customer care and the only response I was routed to was a bot named Tobi who is not programmed for any queries ..It seems like Vodacom has no human beings manning a call center .This is the most difficult cell service provider to access via customer care and it seems they deliberately have set their automated response to eventually refer us to a bot that can do nothing .I would please like to see my data or my money refunded ..and maybe speak to an actual person from Vodacom .
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Replies (4)
Vodacom's replyOfficial
14 Feb 2023, 07:40 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Feb 2023, 07:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Natalie P's updateReviewer Update
15 Feb 2023, 20:27Good evening..I am still awaiting a reply from a consultant and I am yet to receive my 6 gig of data. I have been forced to purchase additional data for work purposes which is out of pocket. Can you please advise when I will be contacted and my matter resolved?? Thanks
NP
Natalie P's update15 Feb 2023, 20:27
Reviewer Update
Good evening..I am still awaiting a reply from a consultant and I am yet to receive my 6 gig of data. I have been forced to purchase additional data for work purposes which is out of pocket. Can you please advise when I will be contacted and my matter resolved?? Thanks
NP
Natalie P's updateReviewer Update
17 Feb 2023, 13:03Good Day
Please note that I cannot contact the number you have given me as it does not allow us to get to an actual consultant.. please can you advise what number you tried to contact me on.
Please note that I cannot contact the number you have given me as it does not allow us to get to an actual consultant.. please can you advise what number you tried to contact me on.
NP
Natalie P's update17 Feb 2023, 13:03
Reviewer Update
Good Day
Please note that I cannot contact the number you have given me as it does not allow us to get to an actual consultant.. please can you advise what number you tried to contact me on.
Please note that I cannot contact the number you have given me as it does not allow us to get to an actual consultant.. please can you advise what number you tried to contact me on.
NP
Natalie P's updateReviewer Update
17 Feb 2023, 15:28Good Day
Please note,that the number you have given me goes to a robot..Im really at a loss for words at Vodacoms blatant disregard for a genuine query. I cannot ask a robot to refund me or process the 6 gigs I purchased into my account. Further to this,if Vodacom has my number,why can you not look at my records and process my data?? It beggars belief that you keep sending me to a robot that cannot assist me.
Please note,that the number you have given me goes to a robot..Im really at a loss for words at Vodacoms blatant disregard for a genuine query. I cannot ask a robot to refund me or process the 6 gigs I purchased into my account. Further to this,if Vodacom has my number,why can you not look at my records and process my data?? It beggars belief that you keep sending me to a robot that cannot assist me.
NP
Natalie P's update17 Feb 2023, 15:28
Reviewer Update
Good Day
Please note,that the number you have given me goes to a robot..Im really at a loss for words at Vodacoms blatant disregard for a genuine query. I cannot ask a robot to refund me or process the 6 gigs I purchased into my account. Further to this,if Vodacom has my number,why can you not look at my records and process my data?? It beggars belief that you keep sending me to a robot that cannot assist me.
Please note,that the number you have given me goes to a robot..Im really at a loss for words at Vodacoms blatant disregard for a genuine query. I cannot ask a robot to refund me or process the 6 gigs I purchased into my account. Further to this,if Vodacom has my number,why can you not look at my records and process my data?? It beggars belief that you keep sending me to a robot that cannot assist me.