Data not loaded

<p>I upgraded to a 24 month contract in December 2015. I changed my contract from Smart S to Top 150 every month with an agreement I would get 1 GIG of data and 100 SMS. This was done through the Upgrade Call Centre.</p> <p>Every month since January (January, February, March, April, May and now June) I had to call the Upgrade Centre (calling the customer care centre does not help as they claim they can't see anything related to that agreement) and the upgrade centre will then allocate the 1 GIG data.</p> <p>Every month I loose the carry over data which is frustrating.</p> <p>I've logged a ticket only to be told that the ticket is now resolved.</p> <p>In the last two months I called in around the 30/31st of the month requesting re-assurance the problem will not occur on the 1st. I am re-assured by the upgrade call centre agent with words such as we guarantee it will not happen again. And yet it does. On the 1st I have no data, lost carry over data.</p> <p>No one seems to care to resolve this matter once and for all.</p> <p>Please can someone with enough knowledge and process understanding within Vodacom asssit me.</p> <p>A really frustrated customer.</p> <p>Regards,<br />S Patel</p>