Data not loaded

On my data contract with Vodacom I didn't received my data as per the contract that i paid for every month. The contract only expires the end of February 2025 After calling customer care and holding on for 20 minutes I was cut of due to the person at customer care not able to assist, and want to transfer the call. I called again and was told that there is a problem and they will correct the problem, but I have to wait 24 hrs. If it is not correct I need to call again. After waiting 24 hrs the data is still not loaded and when I called again I was told to wait another 2 to 3 days. Vodacom deduct my account every month, but now I have for something I have paid for, and MAYBE it will be corrected. When i was told to speak to the supervisor and holding on for 5 minutes the call was ended not able to speak to the supervisor. Shocking to pay for something that you dont have