Data not delivered

I bought R40 airtime through my banking app on 17 November 2024. I then went onto the vodacom app to buy data with the airtime. I found a great deal to buy 5gig + 5gig night owl for 5 days @ R49. I bought this deal using my airtime together with an advance to cover the difference. I got a msg in the app that the data is provisioned and that a sms will be send. The sms didn't come through, so I checked my balance and saw the airtime was still there. So I did the same transaction again, with the same result. Next, I saw that I was billed for out of bundle usage of data. In my app both transactions show successful but I never received the data. The next day I attempted to rectify this situation through their customer care but that wasn't helpful since the chatbot options was limited in my opinion. So I went to Vodacom The Glen. The were also not very helpful and made me repeat the issue to various people. Eventually they put me on the line with someone at customer care who couldn't help since she doesn't have visibility on her side of my transaction history. My daughter intervened through social media and after numerous duplicate requests from them, this issue is still not resolved. They called me once after my daughter asked them to call me and sort this out once and for all. Vodacom received my proof that the transactions was successful but I'm still without my data.