RG
Rizwaan G
1 reviews | Active since Nov 2011
11 Jun 2019, 17:51
Data not carrying over
I have been back and forth with Vodacom for the last 3 months as my data on 1 of my contracts is not carrying over, and after logging so many calls to back office i now get an answer to say this only lasts for 1 month, but that is ridiculous as i have the same thing on my other contract and the data carries over just fine, so that is a lame excuse, but i can assure you that if that is the case i will cancel all 3 of my contracts with Vodacom and move to another service provider as that is nonsense, also i have been a loyal customer for a long time, but that means nothing nowadays, and if they can't fix a small issue like this then it shows they service, because when it was time for a renewal i was getting calls and now i must phone in every week for an update on my issue of which they said they cannot solve as the data is only monthly, but ICASA has approved that unused data should be carried over.
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Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
11 Jun 2019, 19:33 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jun 2019, 19:33
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Jun 2019, 12:52Dear Rizwaan,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply19 Jun 2019, 12:52
Official
Dear Rizwaan,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Best regards,
RG
Rizwaan G's updateReviewer Update
01 Jul 2019, 11:44This issue is still not resolved this month again, and this is starting to get really frustrating, as i found 2 more issues this month, where 1 i have now been charged for the 2 GB compensation data, and that needs to be credited and number 2 where my minutes didn't get carried over this month, and off course the current issue where my data again didn't get carried over. Please can this be sorted for once and for all, as this is ongoing since March.
RG
Rizwaan G's update01 Jul 2019, 11:44
Reviewer Update
This issue is still not resolved this month again, and this is starting to get really frustrating, as i found 2 more issues this month, where 1 i have now been charged for the 2 GB compensation data, and that needs to be credited and number 2 where my minutes didn't get carried over this month, and off course the current issue where my data again didn't get carried over. Please can this be sorted for once and for all, as this is ongoing since March.
RG
Rizwaan G's updateReviewer Update
15 Jul 2019, 13:34 I must say that after speaking to Lance Gurling from Vodacom, that they have no clue what is going on, as they said that i used up my data when i actually proved that i had over 2GB left that needed to be carried over, and this is happening every month, but anyways i will be cancelling all my contracts with vodacom and will never recommend them to anyone ever, and also they say that if i get minutes in the beginning of the month that is used first before the previous months minutes or data, and that is incorrect as then you will always loose minutes or data unless you finish all, but what is more funny my other contracts are fine and this policy does not apply, so they have no idea what is going on, but i tell you this after all of this i figured out that i do not want to be a vodacom customer anymore, as they feel that are correct even after i proved that i had data they meaning Lance said no i used it up, but he has no clue as i have proof and screenshots that i had data and the next day it was gone.
RG
Rizwaan G's update15 Jul 2019, 13:34
Reviewer Update
I must say that after speaking to Lance Gurling from Vodacom, that they have no clue what is going on, as they said that i used up my data when i actually proved that i had over 2GB left that needed to be carried over, and this is happening every month, but anyways i will be cancelling all my contracts with vodacom and will never recommend them to anyone ever, and also they say that if i get minutes in the beginning of the month that is used first before the previous months minutes or data, and that is incorrect as then you will always loose minutes or data unless you finish all, but what is more funny my other contracts are fine and this policy does not apply, so they have no idea what is going on, but i tell you this after all of this i figured out that i do not want to be a vodacom customer anymore, as they feel that are correct even after i proved that i had data they meaning Lance said no i used it up, but he has no clue as i have proof and screenshots that i had data and the next day it was gone.