1 reviews | Active since Oct 2013
Data not being delivered as prmoised - again!!!
This is the umpteenth time that I am complaining about and to Vodacom. I have a contract which stipulates that I receive "x" amount of data every month. Since the renewal of my contract in November 2016 I have endured endless problems in that I do not receive the correct amount of data as promised. I have to resort to calling Vodacom every time and the problem get's sorted out, only for it to happen again the next month. I had an issue with my data last month, (Nov 2017). After countless calls and follow-ups I finally received my allotted data bundle. I was once again promised that it will not happen again. Well - here we are on 4 Dec 2017 and I once again did not receive my data. And once again I have to follow-up with Vodacom. My bill is paid on time, without exception, every single month!!!!! Why can Vodacom not get my data bundle correct?????
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Dale
Please be advised feedback has been provided to you via SMS.
Regards,
RJ
Dear Dale
Please be advised feedback has been provided to you via SMS.
Regards,
RJ
