RG
Rizwaan G
1 reviews | Active since Nov 2011
07 Sept 2022, 13:10
Data not allocated by Vodacom
Vodacom seemed to have messed with my contract and tried to give me more data and remove my sms's, but they actually gave me less data now and I am struggling to get them to revert it back where I get what i previously had at the same cost.
They are so useless as it has been 2 months fighting with them to just allocate what i had previously, and if that xannot happen, guess what?
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Replies (2)
Vodacom's replyOfficial
07 Sept 2022, 15:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Sept 2022, 15:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Sept 2022, 11:00Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, the migration reversal has been completed and the 5GB for 24 months has been added.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply09 Sept 2022, 11:00
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, the migration reversal has been completed and the 5GB for 24 months has been added.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,