DP
Daniel P

1 reviews | Active since Aug 2016

31 Aug 2016, 20:36

Data not allocated and IP blacklisted?

<p>I have been struggling with my My gig 10 for the last 8 months. Data not being allocated at the beginning of the month. Endless calls to Vodacom call centre. Not being assited and then the call is transferred to someone and the call is dropped. I dont know what to do?</p> <p> </p> <p>and my emails are not going through to one of my biggest customers. After a lot of Tests and talks with IT. My Ip address from Vodacom seems to be blacklisted ??? Of course there is no one at Vodacom that can assit with queries that actually requires some technical knowledge. </p>

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Replies (1)
Vodacom
Vodacom's reply01 Sept 2016, 07:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team