Data not allocated.

I purcahsed a R99.00 Bundle which was successfully deducted off my account but not allocated to my account. I called the 082 111 number as well as the 111 number and after 25 minutes managed to connect to an agent after going through all the self help options.<br> Why is there no option to connect directly to an agent ? It would have saved me time and I would not have needed to have use this channel!<br> <br> Any case its been 5 days with no feedback, I need this resolved.