1 reviews | Active since Nov 2016

28 Nov 2016, 11:59

Data not activated by Vodacom!

<p>Vodacom. I am absolutely shocked at how your systems operate!!! I ran out of data about two weeks ago. Bought a 1GB data bundle and got a confirmation that the 1GB was activated. Three days later I got another sms to say my data was running low which was very strange. I bought another 1GB of data and received another sms to say it was activated. Now only to see the balance of my invoice - it was NEVER activated!!!!!!!!! I'm sitting with an invoice of almost R4 000 because you confirmed that you activated my data twice but never did, so you have charged out of data bundle rates. This is absolutely unacceptable. Could you please look into this?</p>

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Replies (1)
Vodacom
Vodacom's reply28 Nov 2016, 12:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

Best regards,