Data not activated and being charged directly and Signal Booster
<p>I am on a so called VIP Package contract at Vodacom.I allegedly get allocated 5 gigs of data per month.For the past 5 Months i have been forced to recharge with 3 gigs mid month of R299 not even being allowed to chose to recharge with 1 or 2 gigs.My complains have fallen on deaf ears at customer service after religious calling for some intervention of my frustration.On Friday the 12 of May i drove to Vodaworld waited for about an hour for service.Spoke to a consultant Carol who tried to assist but could not understand why when we check on the *111# i have 25 Gigs (which i took picture of )but on her system it says i have 0 balance.She logged a call and gave me a Ref No and asked how i want to be communicated and i said please can someone call me.On Monday i got and sms that i was allocated 5 gigs in May,that was no decency to call me or resolving my disgruntlement.I called again and they said some will call me but no one did.Yesterday i could not use any data after 2pm and when i checked my balance i had 0 balance.I called the call centre and the supervisor Musa said on his system it shows that i have 5 gigs and he will log a call.Could not do receive my mails,could not do cell banking which is the core of my Business till now no service and cannot runBusiness.I have never been so fustrated about this so called VIP package.I DEMAND THAT MY OUTSTANDING 25 GIGS TO BE ACTIVATED IMMIDIATELY IN ORDER FOR ME TO DO BUSINESS.I WENT TO THE VODACOM STORE IN FOURWAYS 3 MONTHS AGO TO FILL IN FORMS FOR A SIGNAL BOOSTER FOR MY HOUSE.NO HAS EVER BOTHERED TO COME OR CALL ME.IS THIS HOW VODACOM TREATS ITS SO CALLED VIP CLIENTS,EXTREMLY DISAPPOINTING....</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
