Data no allocated after playing daily unlock

my wife went into the vodacom app and played her two free daily unlock on the 22/5/2022. She won 50mb instagram data and on the second play she won 50mb data. Neither of these were allocated to her. After phoning the call centre it was escalated and given a reference no A2-T7Q4-DZLYJ.. and assigned to a specialist. She has since received a message saying the ticket has been closed saying her data was allocated to her. The data has not been allocated to her only data she won on the 23rd and 24th.... Yor records might show it was allocated but it was not