TM
Thavan M
1 reviews | Active since Oct 2011
21 Apr 2022, 13:16
(data) Network down for a few hours. CT
Network down for a few hours. GOODWOOD, CT
Helpful (0)
Replies (5)0
Replies (5)TM
Thavan M's updateReviewer Update
21 Apr 2022, 13:19I called 082135, customer care! and the network issue in Western Cape and Eastern Cape was confirmed.... But more than 2 hours downtime?
TM
Thavan M's update21 Apr 2022, 13:19
Reviewer Update
I called 082135, customer care! and the network issue in Western Cape and Eastern Cape was confirmed.... But more than 2 hours downtime?
Vodacom's replyOfficial
21 Apr 2022, 14:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Apr 2022, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
TM
Thavan M's updateReviewer Update
21 Apr 2022, 14:57IT IS BOUNCING... came up for about half an hour then down again. Back up again... what's happening?
TM
Thavan M's update21 Apr 2022, 14:57
Reviewer Update
IT IS BOUNCING... came up for about half an hour then down again. Back up again... what's happening?
TM
Thavan M's updateReviewer Update
21 Apr 2022, 18:38DOWN AGAIN for more than half hour around 6pm. I went for a meeting but had to reschedule as I could not give directions. PATHETIC SERVICE. ISPs should be heavily fined for downtime and customers should be CREDITED
TM
Thavan M's update21 Apr 2022, 18:38
Reviewer Update
DOWN AGAIN for more than half hour around 6pm. I went for a meeting but had to reschedule as I could not give directions. PATHETIC SERVICE. ISPs should be heavily fined for downtime and customers should be CREDITED
Vodacom's replyOfficial
21 Apr 2022, 20:05 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. We have rep**** to you via email address: ***d requested some information that will assist our network administrators to accurately analyze and provide a solution to your problem. Kindly respond back to our mail with the information we can further escalate the matter.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply21 Apr 2022, 20:05
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. We have rep**** to you via email address: ***d requested some information that will assist our network administrators to accurately analyze and provide a solution to your problem. Kindly respond back to our mail with the information we can further escalate the matter.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,