1 reviews | Active since May 2016

07 Dec 2016, 08:36

Data missing with the sim out of device

<p>I have put 1GB data on the 5/12/2016 on my router to prepair for a important support meeting on the 6/12/2016 . When i have installed the router and put the data on the simcard R149 that by itself is **************** , i have then put off the router by the power plug and the next day i went to work and came back home and then i put on the router and connected my laptop to the router and got the message that the data bundel is debleated ??? i contacted vodacom and asked them what happend ? and they told me my data was being used 12:30 - 3:05 in the moring ? my device i unpluged at the wall socet to save my data for the meeting ..... R149 gone 1Gb GONE !!! they can't help me , so my data has been ****** and they cant assist me ..... </p>

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Replies (1)
Vodacom
Vodacom's reply07 Dec 2016, 10:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team