SP
Suni P
1 reviews | Active since Apr 2011
12 Apr 2020, 13:38
DATA MISSING ON SPECIAL OFFER??????
So I buy 10GB from Vodacom on 11 April 202, as there is supposedly a “special offer” so when I check my balance 2 minutes later, I see I have 6 GB only!!!! Were is the 4GB??? Today, 12 April 2020, I purchase another 20GB on this supposedly “special offer” again 4 or so minutes later, I check my balance, I have 15GB….is there something ********* happening????????
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Vodacom's replyOfficial
12 Apr 2020, 16:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Apr 2020, 16:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Apr 2020, 18:21Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply13 Apr 2020, 18:21
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,