SM
Sharon M
1 reviews | Active since Oct 2011
02 Oct 2017, 21:51
# Data Missing MUST Fall
Yesterday morning I check my data and I had 3G still available but today I checked and there is less than 500MB how is it possible than 2.5G disappeared. This is on my cellphone. I have a 2G contract for my iPad and the data is finished I never run out of data on this device how is it possible that 2G disappeared in less than 48 hours. I want my data back. #Datatheftmustfall
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Oct 2017, 06:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Oct 2017, 06:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
SM
Sharon M's updateReviewer Update
04 Oct 2017, 12:58It's been 2 days and still no call from a consultant this is unacceptable. When it comes to payment they are fast to deduct my money. I want answers
SM
Sharon M's update04 Oct 2017, 12:58
Reviewer Update
It's been 2 days and still no call from a consultant this is unacceptable. When it comes to payment they are fast to deduct my money. I want answers
Vodacom's replyOfficial
13 Oct 2017, 12:53Good day,
Our records reflect that this problem has been resolved.
Please accept our apologies for any inconvenience caused.
Regards,
RM
Best regards,
Vodacom's reply13 Oct 2017, 12:53
Official
Good day,
Our records reflect that this problem has been resolved.
Please accept our apologies for any inconvenience caused.
Regards,
RM
Best regards,