NM
Nosipho M
1 reviews | Active since Sept 2022
31 Dec 2023, 14:21
Data missing. Data lasted for 2 and half hours!
My name is Nosipho. And currently I am very frustrated. This morning I had recharged with R100 airtime from my bank,and then got airtime advance of R100 since I was owing vodacom. I converted the airtime advance to data and took the 'my town offers' data offerings of 10G (5G anytime+5G night owl) for R99,this is suppose to last me 14 days. Cool. I recharged at 09:35am this morning and at 13:15 rwcieved an sms from Vodacom to tell me my data has been depleted. Mind you,I have only used whatsapp and Facebook. Have not checked my emails or signed in to my Nextflix,etc just to mention a few. Before that I had recharged with 20G ,understandably so,that has depleted too. But today's 5G is GONE??? How??? I have never had any issues with vodacom data or airtime but this is frustrating and disappointing to say the least for my data to just vanish. I called Vodacom customer and they say they can only assist after 24 hours! What am I supposed to do in the meantime? I can't recharged cos am worried that also ,my data or airtime might disappear also. Now I am hotspotted by relatives in the housing!!!! How inconvenient this is. HELP! Where is my data gone to? R99 down the drain!!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
31 Dec 2023, 15:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Dec 2023, 15:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Jan 2024, 09:37 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, our records indicate that the bundle was allocated and used. As discussed, we provided port of connectivity for the data bundle usage. Kindly track and monitor your data usage via the data monitoring tool on your device. As a once off gesture of goodwill, we loaded 2GB on your number.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, our records indicate that the bundle was allocated and used. As discussed, we provided port of connectivity for the data bundle usage. Kindly track and monitor your data usage via the data monitoring tool on your device. As a once off gesture of goodwill, we loaded 2GB on your number.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Jan 2024, 09:37
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, our records indicate that the bundle was allocated and used. As discussed, we provided port of connectivity for the data bundle usage. Kindly track and monitor your data usage via the data monitoring tool on your device. As a once off gesture of goodwill, we loaded 2GB on your number.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, our records indicate that the bundle was allocated and used. As discussed, we provided port of connectivity for the data bundle usage. Kindly track and monitor your data usage via the data monitoring tool on your device. As a once off gesture of goodwill, we loaded 2GB on your number.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,