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Patrick M
1 reviews | Active since Aug 2018
24 Jun 2020, 19:58
Data missing, anytime data combined with night owl data
Last week my data went from 38 gig to 29gig without any heavy usage. Second problem is on the 23rd June 2020, my day time data moved to night owl data balance. When I check on the app it shows 26gig anytime data and 35 night owl, when I use the USD it shows 50 something gig night owl. Msisdn: *** Contact: *** Can the missing data be explained or reimbursed and can the correction be made on my balances.
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Replies (1)Vodacom's replyOfficial
25 Jun 2020, 07:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Jun 2020, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
