Data missing and told 2 to 7 working days

2 gig disappeared from my Vodacom data account. This was between 3pm when I checked the balance and 7pm when I got home from work.

I dialed in and saw a Vodacom SMS telling me that I had only 276 meg left. I had about 2.5 gig at 3pm. I immediately disconnected and dialed in using MTN wifi, so there was no further usage via Vodacom.

I spoke to John at Vodacom and he eventually told me that I had used the data and quoted times and usage at times that I was not even connected. He said that at 7pm I was down to 1.3gig and that by 8pm I had used the rest on the missing megs. This is pure fabrication on the part of John.

I then spoke to Venetia and she said she would log a complaint and that I would have to wait 2 to 7 working days. She said I would have to buy more data to bide me over.

This is poor service. The 2 gig of data would easily have lasted me to the end on August. I don't have heavy usage. Now the staff at Vodacom expect me to blow more money. Why should I when their system is *****ing my data.