Data missing and Poor service

I have been with vodacom for years, people complaining about the service, i wasnt bothered until, i myself had to deal with them. You guys had a problem with billing last month. I received the sms to confirm the problem, yet your SPECIALIST TEAM said it was my device. I have been using the same iphone for years with no issues. I dont want to get your call center agents who cant tell you what time it is, because that was not part of there training. Id like you to please look into this TEAM LEADER, Diane who cant give me her surname. Shes from the voda world, JHB call center. My Ref ********** ********** . I was told that i have to wait for a week, with no airtime or data. I pay for a service but now im without a phone for a week. Every time i load data or airtime, it will be gona in a few mins. I will turn off data, as soon as i check the data is gone. Im getting ****ed at this problems YOU Vodacom is having. So i will be posting this everywhere until this is sorted.