Data missing and poor service

<p>Hi Vodacom</p> <p>I am very disappointed with the service I received.</p> <p>It almost appears that Vodacom has lost its element of customer service and treating customers fairly.</p> <p>On the 23 December, I suddenly realized that my data bundles were reducing very rapidly at first I thought it was one of the application. I loaded 250 MB 3 times and on all three occasions the data was depleted in 5 minutes.</p> <p>I then call the call centre to try and understand why this might have been happening. I got through to an agent, the call was then cut while I was explaining my story. There was no effort to call me back from vodacom, so I called the call centre again.</p> <p>My second call was then answered by Mumzie, she was not helpful and kept on telling me about my usuage and the applications. I informed her that this had not happened before, I this requested to speak with the team leader, she places me on hold. After holding for some time, she then comes back on the line and informs me that the team leaders are all busy. I request to speak to the operations manager and she confirms that tgere are no managers around. I then ask her for her detail and she refuses to provide, she then tells me that the team leader is now available and asks me to hold on once again.</p> <p>Agter holding again, she informs me that the team leader will call me back. I have still not received and feedback fro.m the team leader.</p> <p>I then turned my phone off in an effort to save data. I later on that evening turned my phone back on and purchased another GIG of data. The problem started to reoccurr and I suddenly lost 300 MB in a few minutes.</p> <p>I then hen called the call center and was helped by a great guy who made sure my phone settings were correct and escalated my query to the solutions team. I was then helped by a lovely consultant who informed me that should would arrange that this be investigated .</p> <p><br />I was then informed that I will only receive feedback by next Thursay.</p> <p>THIS IS WAY TO LONG!! As I cannot use my phone.</p> <p>Vodacom is also not treating its customer fairly and I would like to take this up with the OMbudsman as this is ****************.</p> <p>I also cannot understand why Vodacon has stopped informing customer of the data balance and w</p>