1 reviews | Active since Mar 2018
Data missing and bad call.centre service
I have been with vodacom for more than ten years and today I am experiencing the most appalling service ever, I bought 2 gig of data and connected within 30 min I notice that I am unable to.connect,when I check I don't have data. Then I called customer care cause I think something must have happen.This lady called NTOMBI I don't know if is her first day at work she is busy telling me about 1 gig I bought in August 2017 which I am not sure why are we even talking about it. Then I ask her to call a team leader or someone else then I kept holding forever.I need to know what happened to.my data asap
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
We were unable to make telephonic contact with you after several attempts.
As per SMS Communication, query has now been Resolved.
Regards
Consumer Website Team(SA)
Best regards,
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
We were unable to make telephonic contact with you after several attempts.
As per SMS Communication, query has now been Resolved.
Regards
Consumer Website Team(SA)
Best regards,