1 reviews | Active since May 2010
<p>I loaded 2xR55 airtime this morning, then converted R79 of this to data using the 'Just for you' option. The option indicated that the data is only valid for 7 days, which I was happy with. I only had my WhatsApp opened at the time, which couldn't have used up a Gig in a minute. I checked my balance using the *111# code, only to discover that the data was not loaded, balance was 0.01mb. I then called the Vodacom customer service for assistance, but got no assistance from a consultant who was clueless and not helpful at all, even after checking with the supervisor and calling me back 4 times. I have had enough of Vodacom as a service provider, and will be porting to a different provider soonest. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Your query has been resolved and I hope I changed the experience.
Regards
Cassandra
Best regards,
Dear Customer,
Your query has been resolved and I hope I changed the experience.
Regards
Cassandra
Best regards,
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