HKvdM
Hester Katrina van der Merwe
1 reviews | Active since May 2015
27 Oct 2017, 07:59
DATA MISSING
How the hell is it possible that RIGHT AFTER I added 20MB data you send me a sms to say my data has been depleted??????????????????????????????????????? and on my balance it shows I have no data?????? I haven't even sent a whatsapp yet and then it is just gone?!?!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
27 Oct 2017, 08:39Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Oct 2017, 08:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Nov 2017, 09:51Vodacom
Dear Hester
Trust that you are well. As per my email the matter has been resolved.
Have a lovely day,
Consumer Website Team
HS
Best regards,
Vodacom's reply01 Nov 2017, 09:51
Official
Vodacom
Dear Hester
Trust that you are well. As per my email the matter has been resolved.
Have a lovely day,
Consumer Website Team
HS
Best regards,