Data missing

Item: Vodacom
Rating: 1
Author: Siphosethu P

I got sent R5 airtime at 17:18 and recharged with R30 at 17;20.

I used that airtime to purchase data 250mb for 35 that is for 7 days.

I turned my data on, got whatsapp messages and when I tried to reply to my messages they wouldn't go through. I restarted my phone still nothing.

Where is my data???

Helpful (0)

Replies (2)

Vodacom's replyOfficial

03 Sept 2017, 09:24

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply03 Sept 2017, 09:24

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's replyOfficial

07 Sept 2017, 15:31

Dear Siphosethu Pama,

Thank you for your patience.

Feedback has been sent to you via SMS.

Regards,

Best regards,

Vodacom's reply07 Sept 2017, 15:31

Official

Dear Siphosethu Pama,

Thank you for your patience.

Feedback has been sent to you via SMS.

Regards,

Best regards,