ME
Mariette E
1 reviews | Active since Oct 2011
15 Dec 2023, 07:29
Data missing!!!
Again… Same story when I renewed my contact. Now my husband’s. We renewed his contract with an additional 6GB recurring data bundle at 50%. But, ONCE AGAIN, this only lasted for one month. Please reinstate the contract as agreed asap and provide the data agreed on at the agreed price.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
15 Dec 2023, 07:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Dec 2023, 07:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Dec 2023, 10:26Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team assisted and activated the 6GB recurring bundle at 50% discount. Our team reviewed the call recording and confirmed that the video ticket was not offered for 24 months.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team assisted and activated the 6GB recurring bundle at 50% discount. Our team reviewed the call recording and confirmed that the video ticket was not offered for 24 months.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Dec 2023, 10:26
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team assisted and activated the 6GB recurring bundle at 50% discount. Our team reviewed the call recording and confirmed that the video ticket was not offered for 24 months.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team assisted and activated the 6GB recurring bundle at 50% discount. Our team reviewed the call recording and confirmed that the video ticket was not offered for 24 months.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
ME
Mariette E's updateReviewer Update
20 Dec 2023, 11:39Thank you so much for resolving the problem, Marlin. Can you please confirm what the monthly subscription fee amounts to? Much appreciated. Sorry I missed your last few calls.
ME
Mariette E's update20 Dec 2023, 11:39
Reviewer Update
Thank you so much for resolving the problem, Marlin. Can you please confirm what the monthly subscription fee amounts to? Much appreciated. Sorry I missed your last few calls.
ME
Mariette E's updateReviewer Update
20 Dec 2023, 11:42Thanks to Marlin for resolving my data problem promptly and to my satisfaction. I have dealt with Marlin in the past as well and he is very good at doing damage control on behalf of Vodacom.
ME
Mariette E's update20 Dec 2023, 11:42
Reviewer Update
Thanks to Marlin for resolving my data problem promptly and to my satisfaction. I have dealt with Marlin in the past as well and he is very good at doing damage control on behalf of Vodacom.
ME
Mariette E's updateReviewer Update
20 Dec 2023, 11:55Sorry for misspelling your name, Marlon!
ME
Mariette E's update20 Dec 2023, 11:55
Reviewer Update
Sorry for misspelling your name, Marlon!