MA
Matthew A

1 reviews | Active since Feb 2015

02 Mar 2015, 09:38

DATA Misallocated / Billed for incorrectly AGAIN!

I wrote a report on here a month ago regarding a 1GB promotional bundle that was not allocated with my upgrade as advertised:<br> <br> http://hellopeter.com/vodacom/complaints-to-compliments/1gb-data-advertise-not-allocated-***<br> <br> A person from vodacom phoned me on 07 Feb 2015 at 12:43pm, the problem was sorted, however now that the first of the month has come the 1GB has not been allocated. Instead my previous 500mb bundle is still recurring and the person who phoned me in the first place assured me that that bundle will be deactivated. I have also been charged for the 500mb bundle.<br> <br> As per the advertised deal I expect the 1GB data to recur for 24 months at no extra cost to my contract. The 500mb bundle should have been deactivated and now I have paid an extra R99 this month because this issue was not correctly resolved.

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Replies (1)
Vodacom
Vodacom's reply02 Mar 2015, 11:36
Official
Hello MiloMatt,

Thank you for the posting.

The matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team

Best regards,