TM
Thulisile M
1 reviews | Active since Oct 2019
13 May 2021, 09:52
Data migration
Hello Peter, this is the second time I lay a complain to Vodacom. Problem - my Vodacom sim card for the data is with Vodacom Phola Mall kwaMhlanga, I gave it back to them because the monthly installment is very high each month around R4600 instead of R309 a month. Can some1 call me and clarify this matter to me. ***. Thulisile
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Replies (2)
Vodacom's replyOfficial
13 May 2021, 10:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 May 2021, 10:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 May 2021, 16:29 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have escalated your query to our Store Leadership Team who indicate that they are awaiting documents from yourself in relation to your ITC Profile with the credit bureau and can only proceed once this has been cleared. Regards Consumer Website Team
Best regards,
Vodacom's reply17 May 2021, 16:29
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have escalated your query to our Store Leadership Team who indicate that they are awaiting documents from yourself in relation to your ITC Profile with the credit bureau and can only proceed once this has been cleared. Regards Consumer Website Team
Best regards,