TN
Tebogo N
1 reviews | Active since Sept 2017
28 Sept 2017, 10:13
DATA MANIPULATION ****
I use Vodacom prepaid and buy data from them. Every time I bought over 1Gig data it finishes with out any notice and then Vodacom eats my airtime. I have called them more than 3 times regarding this inconvenience but they seem to continue with this ****. When I bought 100mbs or less they notify me of the remaining data through out, about 3 to 4 times but I get no notification when I bought even 3 gigs of data from them. What ****es me off it that it eats up on my airtime. I do not know what to do anymore since I have complained and they are continuing with this ****. Vodacom are ****** and all they care about is to exploit their users. Even the rate at which their data finishes it is so despicable.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
28 Sept 2017, 10:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Sept 2017, 10:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Sept 2017, 14:45Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
Vodacom's reply28 Sept 2017, 14:45
Official
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
TN
Tebogo N's updateReviewer Update
28 Sept 2017, 15:30Indeed this was resolved to my satisfaction. I only hope things will go according to what we agreed upon. Otherwise many thanks Lucien, for your intervention. I am happy!
TN
Tebogo N's update28 Sept 2017, 15:30
Reviewer Update
Indeed this was resolved to my satisfaction. I only hope things will go according to what we agreed upon. Otherwise many thanks Lucien, for your intervention. I am happy!