1 reviews | Active since Jun 2015
Data lost, unable to navigate voice call centre
<p>I bought 1 GB data last night and 2 hours later my account was at 0 available. I am a technical person and know exactly what my connection was used for during those two hours. I tried to work through 082 111 voice call centre, but was not able to speak to a human after trying about 5 different paths through the prompts. The My Vodacom portal also does not have any information about data usage available that I know of, only the balance. I need information about what happended to my 1 GB, it is as if it was reset, not used. Please contact me,.</p>
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Vodacom Social Media Team
Thank you for making contact with us,
This response serves as confirmation that your query has been received.
Please be assured that we have tasked our team to investigate and provide feedback.
Regards
Vodacom Social Media Team
With Vodacom's response I was able to get a statement of data consumed, and my conclusion is that it was a Windows automatic update that caused the data to be consumed without my awareness of it. Needless to say I have reconfigured all services not to perform automatic updates :)
My mistake.
Vodacom, thanks for resolving.
Regards
Philip
With Vodacom's response I was able to get a statement of data consumed, and my conclusion is that it was a Windows automatic update that caused the data to be consumed without my awareness of it. Needless to say I have reconfigured all services not to perform automatic updates :)
My mistake.
Vodacom, thanks for resolving.
Regards
Philip