MM
Maria M
1 reviews | Active since Jan 2022
02 Jan 2022, 22:10
Data losses
I called vodacom customer care several times trying to find out why am I loosing so much data daily. Unfortunately I have received different answers from different consultants. Today I called again and the lady who helped me told me I am loosing too much data from one of my apps and the name of that app is secure encrypted login , I told her I don't have that kind of app on my device and she said there's nothing she can do on her side because that app is on my device. And she said from the beginning of December until this date secure encrypted login used 3 gig of my data . Please help me on this matter.
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Replies (2)
Vodacom's replyOfficial
03 Jan 2022, 08:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Jan 2022, 08:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Jan 2022, 19:29Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our call centre. Based on the feedback provided, our team completed the investigation and confirm that the data in question was used based on connection from sim and device. Kindly note that secure encrypted login is sites accessed that requires a username and a password. As a once off gesture of goodwill, we loaded 1GB on your cellphone number. Please track and monitor your data usage via the data-monitoring tool on your device or alternatively download the Vodacom App.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our call centre. Based on the feedback provided, our team completed the investigation and confirm that the data in question was used based on connection from sim and device. Kindly note that secure encrypted login is sites accessed that requires a username and a password. As a once off gesture of goodwill, we loaded 1GB on your cellphone number. Please track and monitor your data usage via the data-monitoring tool on your device or alternatively download the Vodacom App.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jan 2022, 19:29
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our call centre. Based on the feedback provided, our team completed the investigation and confirm that the data in question was used based on connection from sim and device. Kindly note that secure encrypted login is sites accessed that requires a username and a password. As a once off gesture of goodwill, we loaded 1GB on your cellphone number. Please track and monitor your data usage via the data-monitoring tool on your device or alternatively download the Vodacom App.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our call centre. Based on the feedback provided, our team completed the investigation and confirm that the data in question was used based on connection from sim and device. Kindly note that secure encrypted login is sites accessed that requires a username and a password. As a once off gesture of goodwill, we loaded 1GB on your cellphone number. Please track and monitor your data usage via the data-monitoring tool on your device or alternatively download the Vodacom App.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,