Data loss/ ZERO ASSISTANCE

Item: Vodacom
Rating: 1
Author: Angee W

I had a all my data disappear when I switched on my phone 1st thing on Sunday. Within seconds of each other messages appeared: less than 250MB, then less than 99 then less than 46 then to 10MB remained. All in seconds. My apps do not update automatically and I didn’t download anything, tried to get help yesterday which was useless. I want my 700MB credited urgently

Helpful (0)

Replies (2)

Vodacom's replyOfficial

05 Jun 2018, 07:47

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply05 Jun 2018, 07:47

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's replyOfficial

05 Jun 2018, 11:56

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

Best regards,

Vodacom's reply05 Jun 2018, 11:56

Official

Dear Customer,

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

Best regards,

Data loss/ ZERO ASSISTANCE

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