1 reviews | Active since May 2016
<p>What will it take for Vodacom to get their act together?? As expensive as it is to purchace data from them why do they feel that its necessary to ***** data from us? I have a cellphone contract ( including 1GB data)as well as data (wifi 3 GB) contract with them and sadly my data keeps disappearing from both, I have double checked my phone since I use the data on it to see if its running any background data, and any background data has been disabled, background app refresh disabled, updates have been disabled on both the data I get on my phone and over wifi....I only use the data for whatsapp and facebook (although the other day I used my wifi to update my phones OS), and being in the I.T industry for over 12 years I am pretty clued up about the thing that consume data and in this case there is nothing at all, I dont stream or anything and to think 4 GB and more a month is being consumed by whatsapp and facebook only is ridiculous...you cant even see a data report to see where the data went, are we being taken for a ride?? this is ridiculous, this is for phone number ********** 552 (wifi) and ********** 375 , yesterday I have almost 1,3GB left on my wifi and connected for like an hour and next thing I know...I cant connect anymore because the data is depleted....I went through my phone settings again and everything is off (updates, app refresh etc), I think we should start boycotting this as it is now ridiculous I have been loyal to Vodacom for years and for them to turn around and treat us this way is disheartening</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
As per telephonic discussion,feedback provided.
Best regards,
As per telephonic discussion,feedback provided.
Best regards,
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