sP
sibahle P
1 reviews | Active since Dec 2013
12 May 2021, 19:38
Data load is rip-off
Vodacom data is a *******. Since Monday I’ve been loading 200.0 MB at least 6 times. I do not open apps such as internet or WhatsApp during the day as we have work WiFi. However, within an hour, the data is often depleted or by the end of the day (5pm) the data has depleted. This is ****************. Dates of purchase - 12/04, 15/04, 16/04, 21/04, 24/04 and today. All depleted by 1pm while apps are closed. I need a plausible explanation or a refund of my data as I do not understand. I have not even subscribed to anything. I keep spending and spending on data.
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Replies (2)
Vodacom's replyOfficial
13 May 2021, 07:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 May 2021, 07:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 May 2021, 10:54Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply14 May 2021, 10:54
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,