RW
Robyn W
1 reviews | Active since Jun 2018
12 Jun 2018, 18:19
DATA LIE
I recently downloaded the Vodacom App on the 08/06/2018 and made use of the 2 x data service. I purchased 2 x 500mg data bundle but only received 1 x 500mg. I was asked to email the Vodacom app support email address but they just rep**** and said that's odd and I should contact the contact centre. To date I have not received the data and no resolution. That is pathetic service!
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Vodacom's replyOfficial
12 Jun 2018, 22:34Dear Customer,
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Jun 2018, 22:34
Official
Dear Customer,
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,