TM
Thandeka M

1 reviews | Active since Apr 2015

20 Oct 2016, 10:10

data keeps on disappearing immediately after recharging

<p>This has been by far the worst experience to date! Lately after recharging with data my data would just disappear to a point where my airtime would also get affected. This has been happening for the past 2 week's now. This is all new to me as this has never happened before. The call centre can't even explain why this keeps happening. I'm now even scared to recharge for fear that my airtime and data will disappear. Soon I'll be forced to change networks. This is horrifying. I want all my data reversed as I never even got to use any! And I needs this issue resolved! </p>

0
Replies (2)
Vodacom
Vodacom's reply20 Oct 2016, 10:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

TM
Thandeka M's update21 Oct 2016, 08:35
Reviewer Update

It's been over 22hrs. Still no reply from Vodacom!