1 reviews | Active since Mar 2017

30 Apr 2017, 16:14

Data keeps dissapearing a few seconds after I recharge!!

<p>So I've been buying data using my capitec prepaid option for the last few days.</p> <p> </p> <p>Everytime I recharge I get the following:</p> <p>Your Vodacom 1GB Once Off data bundle has been activated and is valid until 29/5/2017. To view balances, buy bundles & save dial *111# or visit vodacom.mobi</p> <p>Then a few secomds later:</p> <p> </p> <p>Your data on ********** 616 has run out. Out of bundle rates apply. Buy 50MB data to use in the next hour at R3 by dialling *124#. Offer valid today until 23:59</p> <p> </p> <p>I've bought a lot of data the past few days and I want you to sort this **** out now!</p> <p> </p> <p>Jessica</p>

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Replies (1)
Vodacom
Vodacom's reply01 May 2017, 07:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team