DE
Davida E
1 reviews | Active since Nov 2011
12 Oct 2017, 08:41
Data keeps disappearing
For the last couple of months, I've been needing to buy more in more data a month, where 250 mb would last me almost a whole month it now doesn't even last me full week. I stretch 250 mb in a month by only load vidoes and pics when I get home and is connected to WI FI. And now it's so bad that 100 mb only lasts a day!!!!! who can afford R29 a day!!!!! And the Vodacom call centre is just as bad, or more like non excising you never get through to anyone or the person your talking to is so full of excuses and can't tell why this is happening or what they're going to do about it. So congrats Vodacom after 15 years I'm done with you and I'll be sure to convince more to see the light as well!!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
12 Oct 2017, 09:44Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Oct 2017, 09:44
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Oct 2017, 13:00Good day Davinda,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
Vodacom's reply12 Oct 2017, 13:00
Official
Good day Davinda,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
DE
Davida E's updateReviewer Update
12 Oct 2017, 13:07I do not think it's resolved!!! After that discussion I was even more anger then what I was.
But don't worry I'm not going to have to deal with you service much longer.
DE
Davida E's update12 Oct 2017, 13:07
Reviewer Update
I do not think it's resolved!!! After that discussion I was even more anger then what I was.
But don't worry I'm not going to have to deal with you service much longer.