LVR
Lee-Roy Van Rooi
1 reviews | Active since Aug 2016
21 Aug 2016, 11:01
Data just vanishes
<p>For the last few months when I have purchased data it sometimes dissappears immediately just using whatsapp. Sometimes it might last longer. All background data downloads are turned off. The Vodacom shop in Vangate Mall didn't really help me and neither did the Vodacom help centre who are in any case difficult to access. I waste a lot of money on data and I don't know what to do. Would appreciate it if I could purchase data without it dissappearing immediately. As I work I can only be contacted after 5.30pm</p>
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Vodacom's replyOfficial
22 Aug 2016, 05:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Aug 2016, 05:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,