TM
Tumisane M

1 reviews | Active since Feb 2013

20 Feb 2015, 00:37

Data just vanished

I have a contract with you for 1G night and 1 G day so last night I checked my night data balance and it was 999 MB and I decided to download a file of about 385MB and my bill was at R310 or so before download after the download which was supposed to use the night data my bill is at R1089 , mind you the download I did after 12 AM . I don't know what happened by this can't be. Somebody explain to me what happened because I can't go through this Again

0
Replies (1)
Vodacom
Vodacom's reply20 Feb 2015, 06:12
Official
Hello mmptum002,

We do thank you for the posting

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards

Vodacom Consumer Website Team

Best regards,