DS
Dalton S
1 reviews | Active since Nov 2016
13 Apr 2021, 08:55
Data just dissapear
Yesterday their network messed and I couldn't access the internet but I still had data left a whatsapp ticket and normal data, I left my mobile data off and used my mtn wifi at home, today I check and all my data is just missing, whats up with that and than you call customer care and can't evens get through. Come on now give me back me my data you are already so damn expensive.
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Replies (3)
Vodacom's replyOfficial
13 Apr 2021, 10:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Apr 2021, 10:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
DS
Dalton S's updateReviewer Update
13 Apr 2021, 20:45No one has contacted me since 11am this morning when you posted someone will get in contact with me, what am I a joke been damn customer with you guys for so long and made you a good couple of thousands now I get this type of service.
DS
Dalton S's update13 Apr 2021, 20:45
Reviewer Update
No one has contacted me since 11am this morning when you posted someone will get in contact with me, what am I a joke been damn customer with you guys for so long and made you a good couple of thousands now I get this type of service.
Vodacom's replyOfficial
16 Apr 2021, 14:14Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply16 Apr 2021, 14:14
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,