WB
Werner B
1 reviews | Active since Dec 2016
01 Dec 2016, 11:30
Data just disappears
<p>I recently upgraded my contract to the iPhone 7 Plus in October 2016 and upgraded through Cellucity whereby they advised me that I will receive 10GB of complimentary data to use as I want until it is finished or until the expiry date which is 15/09/2020.</p> <p>on 30/11/2016 I did a balance check and it said that I still have 6.6GB of data available which will expire on 15/09/2020 and still have the sms from vodacom on my phone as proof. This morning 01/12/16 all my data is gone and have nothing available whatsoever. This also after I contacted voadcom and they stated that this Data will be mine to use as I wish until it expires on the given date or until it is finshed.</p> <p>can you please explain to me why I have now lost over 6.6GB of data as it is nowhere near the expiry date?</p>
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Replies (3)
Vodacom's replyOfficial
01 Dec 2016, 12:31Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Dec 2016, 12:31
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
WB
Werner B's updateReviewer Update
02 Dec 2016, 13:42My problem has still not been sorted. After speaking to numerous people. I finally spoke to Michael at query solutions and he stated that my data will be transferred back into my acc by midnight last night and this never happened. today at 13:00 I received an sms from vodacom stating that my account has been credited with 6GB. after doing a balance enquiry then I only had 1GB available which will expire at month end, this was sent by Renzo Maart.
It's impossible to get through to vodacom as I dont have time to sit and wait for over 30 minutes to get through to a consultant. This is getting ridiculous now and I need this problem sorted asap.
I want my full 6.6GB back before close of business today and not just valid for a month but for the entire period which was originally stated that will expire in 2020.
WB
Werner B's update02 Dec 2016, 13:42
Reviewer Update
My problem has still not been sorted. After speaking to numerous people. I finally spoke to Michael at query solutions and he stated that my data will be transferred back into my acc by midnight last night and this never happened. today at 13:00 I received an sms from vodacom stating that my account has been credited with 6GB. after doing a balance enquiry then I only had 1GB available which will expire at month end, this was sent by Renzo Maart.
It's impossible to get through to vodacom as I dont have time to sit and wait for over 30 minutes to get through to a consultant. This is getting ridiculous now and I need this problem sorted asap.
I want my full 6.6GB back before close of business today and not just valid for a month but for the entire period which was originally stated that will expire in 2020.
WB
Werner B's updateReviewer Update
08 Dec 2016, 15:53and one full week has passed and still nothing from vodacom??? I keep getting emails stating that its still under investigation. How the hell can this take a full week to resolve? funny thing is it also happened to my partner, exact same thing. after he hello petered vodacom, the following day all of his data was back on his account. Why is mine taking so long?
WB
Werner B's update08 Dec 2016, 15:53
Reviewer Update
and one full week has passed and still nothing from vodacom??? I keep getting emails stating that its still under investigation. How the hell can this take a full week to resolve? funny thing is it also happened to my partner, exact same thing. after he hello petered vodacom, the following day all of his data was back on his account. Why is mine taking so long?