DL
Dewald L
1 reviews | Active since Mar 2012
27 Nov 2020, 09:02
Data just disappears
My data sim loses data without me using it. After lodging a complaint they gave me data back yesterday as "a gesture of goodwill". Both gestures were sent from no-reply addresses at Vodacom. I have blocked all websites on the modem and there is only one application using data at a constant rate. Yesterday it used 0.6Mb, which realistically is the daily use. Today my data has reduced with 8Gb.
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Replies (4)
Vodacom's replyOfficial
27 Nov 2020, 10:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Nov 2020, 10:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DL
Dewald L's updateReviewer Update
27 Nov 2020, 11:06I need assistance urgently. I have lost a full Gigabyte the past hour and my balance is running out.
DL
Dewald L's update27 Nov 2020, 11:06
Reviewer Update
I need assistance urgently. I have lost a full Gigabyte the past hour and my balance is running out.
DL
Dewald L's updateReviewer Update
27 Nov 2020, 13:10This is ridiculous. Nobody has contacted me yet and I am down to my last GB. Your app does not show where my data has gone today, but yesterday's shows 0.60MB for the entire day, which is correct. I have wasted several hundreds of Rands over the past few days filling up this leaking bucket. Please get your act together.
DL
Dewald L's update27 Nov 2020, 13:10
Reviewer Update
This is ridiculous. Nobody has contacted me yet and I am down to my last GB. Your app does not show where my data has gone today, but yesterday's shows 0.60MB for the entire day, which is correct. I have wasted several hundreds of Rands over the past few days filling up this leaking bucket. Please get your act together.
DL
Dewald L's updateReviewer Update
27 Nov 2020, 15:47My query is NOT resolved and if you considered me the be a valued client, somebody would have called me as I requested. I do have the My Vodacom App. That is how I monitor that my data is disappearing at a rate of 1GB per hour. You must, however, have done something on your network to stop my data disappearing, as I am not doing anything differently. At 11:11 the balance was 2.16GB. This fell to 1.21GB by 13:06 and it has remained at 1.21GB when I last checked at 15:46. I insist that my approximately 11GB that disappeared since last night be restored.
DL
Dewald L's update27 Nov 2020, 15:47
Reviewer Update
My query is NOT resolved and if you considered me the be a valued client, somebody would have called me as I requested. I do have the My Vodacom App. That is how I monitor that my data is disappearing at a rate of 1GB per hour. You must, however, have done something on your network to stop my data disappearing, as I am not doing anything differently. At 11:11 the balance was 2.16GB. This fell to 1.21GB by 13:06 and it has remained at 1.21GB when I last checked at 15:46. I insist that my approximately 11GB that disappeared since last night be restored.