RS
Raquel S
1 reviews | Active since Mar 2016
18 Feb 2018, 06:11
Data just disappeared
Good day
I would like to find out, where my data has gone? I had over 1.2GB of data, I woke up this morning and it is all gone! I received no sms saying my data will be depleted, as I usually receive? I buy my data on at the beginning of the month, I have all my apps on wifi mode, only a few are on data mode! I don’t understand where 1.2GB of data, disappeared too, without and sms say your data will be running out soon, as you would normally receive!
This is unacceptable. I hope I get an answer ASAP!
Thank you
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
18 Feb 2018, 07:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Feb 2018, 07:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Feb 2018, 09:56Good day,
As per our communication sent to you, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
RM
Best regards,
Vodacom's reply19 Feb 2018, 09:56
Official
Good day,
As per our communication sent to you, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
RM
Best regards,