1 reviews | Active since Apr 2014
Data just disappeared
<p>I have uploaded 2gb data on the 17Apr and again 5 this morning at 11:59. Yet at 12:22 I received sms's to tell me I am out of data and within 5minutes used R300 data. I phoned Vodacom and guess what some how I failed authentication. So yes they won't assist with this issue. Funny that almost everyone I speak to have issues and they just keeping get away with it. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Apparently my phone can download R359 worth of data within five minutes. I got an excel with what data i used, funny as I bought 5gig data an half an hour before and that cost me R399. I would love to know how does this company get away with this?
Cherry on top would be that at the exact same time it happened to my husband as well. On top of that his phone was on charge in our room. Ironic isn't it.
I asked that this should be sorted and the lady that helped me didn't even log my call. Well thank you Vodacom for NOTHING.
I phoned yet again tonight and guess what; when I wanted to cancel my one number the lady that phoned one day listed the number under a new contract. I didn't even want a new contract just a monthly top-up.
With vodacom it is like a can of worms, as soon as you start investigating you just find more and more. You disappoint me by the second
Apparently my phone can download R359 worth of data within five minutes. I got an excel with what data i used, funny as I bought 5gig data an half an hour before and that cost me R399. I would love to know how does this company get away with this?
Cherry on top would be that at the exact same time it happened to my husband as well. On top of that his phone was on charge in our room. Ironic isn't it.
I asked that this should be sorted and the lady that helped me didn't even log my call. Well thank you Vodacom for NOTHING.
I phoned yet again tonight and guess what; when I wanted to cancel my one number the lady that phoned one day listed the number under a new contract. I didn't even want a new contract just a monthly top-up.
With vodacom it is like a can of worms, as soon as you start investigating you just find more and more. You disappoint me by the second